Workplace management (including FM) has long grappled with its own identity – the definition of what it does. I have often heard it packaged as the provision of a range of services such as reception, catering, security, meeting rooms, housekeeping and engineering, all within a built environment. This is the same list as a hotel general manager would propose for a hotel - a built environment with an almost identical range of services. In both situations, these services are provided to customers - guests in a hotel; employees and visitors
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